1. Information We Collect

We may collect the following types of personal information:

Personal details you provide:

When you complete forms on our website (e.g., booking enquiries, contact forms), we may collect your name, email address, phone number, and any additional information you provide.

Automatically collected information:

IP address, browser type, device type, and usage data (e.g., pages visited, time spent on the site) using cookies or similar technologies.

Payment details:

If applicable, we may collect payment details securely when processing transactions.

2. How We Use Your Information

We use your information to:

Provide our services, including responding to your enquiries and fulfilling cleaning bookings.

Improve our website and tailor the user experience.

Process payments and send invoices.

Communicate with you about updates, promotions, or changes to our services.

Comply with legal obligations or resolve disputes.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

Service providers:

We may share your information with third-party companies (e.g., payment processors, website hosting services) to help us provide our services.

Legal requirements:

We may disclose your information if required to do so by law or if necessary to protect our rights or comply with legal proceedings.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. Cookies help us:

• Understand website usage and visitor behaviour.
• Provide a personalised experience.
• Deliver relevant advertisements (if applicable).

You can control cookies through your browser settings. However, please note that disabling cookies may affect your experience on our website.

5. Data Retention

We will retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

6. Your Rights

Under UK data protection laws, you have the right to:

• Access, update, or delete your personal information.
• Restrict or object to the processing of your data.
• Request the transfer of your data to another organisation.
• Withdraw consent for processing your data at any time.

If you wish to exercise any of these rights, please contact us at enquiries@valeofbelvoircleaningservices.co.uk.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

However, please note that no transmission over the internet is completely secure, and we cannot guarantee the security of your information.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, so we encourage you to review their policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant updates via email or on the website.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

This Privacy Policy complies with the UK GDPR and Data Protection Act 2018.